Refund policy
Return & Refund Policy
At Phantom Noir, we strive to provide a premium shopping experience and ensure that every customer is satisfied with their purchase.
Returns & Exchanges
We accept returns and exchanges within 7 days of delivery.
To be eligible for a return or exchange:
The product must be unused, unopened, and in its original condition.
The product must be returned with its original packaging, box, and accessories.
Products that have been used, damaged, or altered after delivery may not be eligible for return or refund.
Damaged or Wrong Product
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with clear photos or videos of the product and packaging.
Our team will review your request and provide an appropriate replacement, exchange, or refund.
Refunds
Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within a reasonable processing period.
Please note that shipping charges, if applicable, may be non-refundable.
Contact Us
For any return, exchange, or refund-related queries, please contact us:
Email: phantomnoirperfume@gmail.com
Phone: +91 8054917017
Phantom Noir reserves the right to refuse returns that do not meet the conditions mentioned in this policy.