Privacy Policy

This Privacy Policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Digital Personal Data Protection Act, 2023 ("DPDP Act").

Information We Collect

We collect personal data you provide directly — name, email, mobile number, shipping and billing address, and payment details — as well as data automatically collected when you use our site (device type, IP address, browser, pages visited, cookies).

Purpose of Collection

To process and deliver your orders, issue GST-compliant invoices, send order and account notifications, respond to queries, prevent fraud, comply with Indian law and — with your consent — share updates from the Maison.

Sharing & Disclosure

We do not sell your data. We share limited data only with RBI-authorised payment gateways, logistics partners, email/SMS providers and, where required, with government authorities under Indian law.

Storage & Security

Your data is stored on secure servers with reasonable security practices as mandated under the IT Act. Payment information is handled by PCI-DSS compliant gateways and is not stored on our servers.

Your Rights under the DPDP Act, 2023

You have the right to access, correct, update, and request deletion of your personal data, to withdraw consent, and to nominate a person to exercise your rights. Requests may be sent to privacy@phantomnoir.in.

Grievance Officer

In compliance with the IT Act and Rules, our Grievance Officer can be reached at grievance@phantomnoir.in. We aim to acknowledge complaints within 48 hours and resolve them within 30 days.

Cookies

We use cookies to improve site performance and personalise your experience. You may disable cookies in your browser settings.