Refund Policy

Eligibility

Unopened, unused fragrances in their original tamper-proof packaging may be refunded within 7 days of delivery. Products with broken seals, signs of use or missing packaging are not eligible.

Refund Mode

Refunds are processed to the original payment method:

• UPI / Net Banking / Cards — credited within 5–7 business days of quality check.
• Wallets — credited within 3–5 business days.
• Cash on Delivery orders — refunded via UPI or bank transfer within 7 business days after you share account details.

Shipping Charges

Shipping and COD handling fees, if any, are non-refundable except when the return is due to a damaged, defective or wrong product delivered by us.

Order Cancellation

Orders may be cancelled free of charge before they are dispatched. Once shipped, cancellation is not possible; you may refuse delivery or initiate a return upon receipt.

Non-Refundable Items

Discovery sets, engraved bottles, gift cards, samples and gift-with-purchase items are final sale.

Damaged or Incorrect Items

If your parcel arrives damaged or incorrect, please contact concierge@phantomnoir.in within 48 hours of delivery with an unboxing video. We will issue a full refund or replacement at no additional cost.

Grievance Redressal

For unresolved refund concerns, you may write to our Grievance Officer at grievance@phantomnoir.in. Complaints are acknowledged within 48 hours and resolved within 30 days as per the Consumer Protection (E-Commerce) Rules, 2020.