Returns & Exchanges
Your satisfaction is central to the Phantom Noir experience.
This policy is issued in line with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
7-Day Return Window
Unopened fragrances in their original tamper-proof seal and packaging may be returned within 7 days of delivery for a refund or exchange. Opened or used bottles are not eligible for return owing to hygiene and safety regulations.
How to Initiate a Return
WhatsApp or email returns@phantomnoir.in with your order number and an unboxing photograph. Our concierge will arrange a reverse pickup in serviceable pincodes within 2–4 business days. For non-serviceable pincodes, you may self-ship via India Post/Speed Post and we will reimburse actual shipping charges up to ₹150.
Exchanges
We are happy to exchange any eligible fragrance for another of equal or higher value (with the difference payable). Exchanges are subject to stock availability.
Damaged, Defective or Wrong Item
If your parcel arrives damaged, leaking, tampered with or you receive the wrong item, please contact us within 48 hours of delivery along with an unboxing video and photos. We will arrange a free replacement or full refund.
Non-Returnable Items
Discovery sets, engraved bottles, gift cards, samples and gift-with-purchase items are final sale and not eligible for return.
Governing Law & Jurisdiction
This policy is governed by the laws of India. Any dispute arising out of or in connection with returns, refunds or exchanges shall be subject to the exclusive jurisdiction of the competent courts at Patiala, Punjab.